Storage Kingston upon Thames Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide storage and associated services, including collection and removal into and out of storage. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business entering into an agreement with us for storage or related services.
Services means any storage, collection, delivery, removal, packing, handling or associated services that we agree to provide.
Storage Facility means the warehouse or storage premises where goods are stored on your behalf.
Goods means the items that you ask us to handle, transport, store or otherwise deal with.
Contract means the legally binding agreement between you and us that incorporates these Terms and Conditions.
2. Scope of Services
We provide storage services with optional collection and delivery, and may also offer packing, loading and removal into or out of storage. The exact scope of services will be set out in your quotation and booking confirmation.
Any additional services requested after the initial booking, including changes to collection or delivery locations, extra items, or extended storage periods, may incur additional charges and will only be carried out subject to our agreement and availability.
3. Booking Process
You may request a quotation by providing accurate details of the Goods, access conditions, addresses, dates, and the duration of storage required. Quotations are based on the information you supply and are subject to revision if that information is incomplete or inaccurate.
A booking is not confirmed until you have accepted our quotation, agreed to these Terms and Conditions, and we have sent you a confirmation. We reserve the right to decline any booking at our discretion.
You are responsible for ensuring that the details on your quotation and confirmation are correct. Any discrepancies must be raised with us promptly, and in any event before the Services commence.
4. Pricing and Quotations
All prices are provided in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or surcharges. Quotations are based on the information provided at the time of enquiry, including the volume or nature of the Goods, the service area for collection or delivery, access conditions, and the anticipated storage period.
We reserve the right to adjust the price if any of the following apply. The volume, weight or nature of Goods exceeds the information initially provided. Access to the premises is restricted, delayed, hazardous or requires additional labour or equipment. The collection, removal or delivery location falls outside the initially agreed service area. The duration of storage is extended beyond that originally booked, or additional services are requested after the booking is confirmed.
Any revised charges will be brought to your attention as soon as reasonably practicable, and payment of those charges is required in accordance with these Terms and Conditions.
5. Payments and Billing
Unless otherwise agreed in writing, payment for storage and associated services is due in advance. For ongoing storage, charges are usually billed on a recurring basis, such as monthly, with payment due on or before the specified due date.
We may request an initial deposit as part of the booking process. Any deposit payable will be detailed in your quotation and must be paid in order for your booking to be confirmed. Deposits may be non-refundable in the event of late cancellation, as set out in the cancellation section below.
We reserve the right to refuse to release Goods from storage, or to suspend any ongoing services, if payments are overdue. You will remain liable for all storage charges and any reasonable costs we incur in recovering unpaid sums.
Where payments are not made when due, we may charge interest on overdue amounts at a reasonable rate, accruing on a daily basis until payment is received in full.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us as much notice as possible. Cancellations or changes must be communicated by a clear request referencing your booking details.
Where you cancel a booking within a specified time before the agreed start of the Services, cancellation charges may apply. We will act reasonably in calculating any such charges, taking into account our administrative costs and loss of opportunity to allocate our resources to other customers.
If you cancel with short notice, or on the day the Services are due to commence, we may retain all or part of any deposit paid and may charge a reasonable proportion of the quoted fee to cover our costs.
Any amendment to the date, time, or scope of the Services is subject to availability and may result in an adjustment to the quoted price. Where we are unable to accommodate a requested change, the original booking and any applicable cancellation terms will continue to apply.
7. Access, Loading and Delivery Conditions
You are responsible for ensuring that our staff, vehicles and equipment have safe and reasonable access to your premises for collection and delivery. This includes arranging any necessary parking permissions, permits, or access codes in advance.
If access is restricted or unsafe, or if we are unable to carry out the Services at the agreed time due to reasons outside our control, additional charges may apply for waiting time, extra labour, or a return visit. In extreme circumstances, we may refuse to proceed with the job where the safety of our staff or the public is at risk.
You should clearly identify and set aside any items that are not to be moved into storage. We are not responsible for any loss or inconvenience arising from your failure to do so.
8. Storage Use and Conduct
Storage of Goods is provided on a non-exclusive basis and may be in shared or segregated areas of the Storage Facility, at our discretion. We may move your Goods within the Storage Facility or to another facility under our control, provided we exercise reasonable care.
You must not store any Goods that are illegal, dangerous, explosive, highly flammable, perishable (other than items we specifically agree in writing to store), or that are otherwise unsuitable for normal storage conditions. Prohibited items include but are not limited to firearms, ammunition, gas canisters, chemicals, solvents, waste, live animals, plants, and cash or high-value securities.
Where you or your authorised representative are granted access to the Storage Facility, you must comply with all site rules, health and safety requirements, and instructions from our staff. We may refuse access if we reasonably believe that you are in breach of these Terms and Conditions or if your conduct poses a risk to people or property.
9. Your Responsibilities
You are responsible for adequately packing and securing your Goods, unless you have specifically booked a packing service from us. We are not liable for damage arising from insufficient or inappropriate packing undertaken by you or a third party.
You must ensure that all appliances are emptied, defrosted and dry before they are moved into storage. Fridges, freezers and washing machines should be prepared in accordance with manufacturer instructions.
It is your responsibility to arrange suitable insurance for your Goods while they are in transit or storage, unless we expressly agree to provide insurance or extended cover as a separate service. You should keep an inventory of items stored and support any insurance claims with appropriate evidence.
10. Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability to you for loss of or damage to Goods, or for any failure to provide the Services, is limited in the following ways.
We are not liable for any loss or damage arising from your failure to comply with these Terms and Conditions, including improper packing, storage of prohibited items, or failure to disclose the nature of the Goods.
We are not liable for normal wear and tear, minor scuffs or scratches, or damage to fragile items where they have not been professionally packed for storage or transit.
We are not liable for loss of profits, business interruption, loss of goodwill, or any other indirect or consequential losses, whether arising in contract, tort or otherwise.
Our total liability for any claim or series of connected claims shall not exceed a reasonable limit, taking into account the fees paid for the Services and the nature and value of the Goods. Any higher level of cover or specific valuation must be agreed separately in writing.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
11. Waste Regulations and Prohibited Items
We operate in accordance with applicable waste and environmental regulations. Customers must not use our Services to dispose of waste or prohibited materials. This includes household rubbish, builders waste, hazardous substances, clinical waste, or any items classified as controlled waste without prior written agreement and appropriate arrangements.
If we reasonably believe that Goods include waste or prohibited materials, we may refuse to store, transport, or handle those items and may require you to remove them immediately. Where this is not possible, we may arrange for lawful disposal and charge you the full cost, including any regulatory or handling fees.
You will be responsible for any fines, penalties, or claims arising from your breach of waste or environmental regulations in connection with Goods you ask us to handle or store.
12. Lien and Right of Sale
We have a legal right to retain possession of some or all of your Goods (a lien) until all charges due under the Contract, including storage fees, removal charges, and any additional costs, have been paid in full.
If any sums remain overdue for a reasonable period after we give you written notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover the outstanding amounts. We will apply any proceeds from such sale to your account after deducting the costs of sale and any unpaid charges. Any balance, if unclaimed, may be dealt with in accordance with legal requirements.
13. Termination of Storage
You may terminate ongoing storage by giving us the notice specified in your storage agreement or, if no period is specified, a reasonable period of notice. All charges remain payable up to and including the final day of the notice period.
Upon termination, you must arrange for collection or delivery of your Goods within the agreed timeframe and pay all outstanding sums before the Goods are released. We may continue to charge storage fees if Goods remain uncollected after termination.
We may terminate the Contract and require removal of the Goods if you are in serious or persistent breach of these Terms and Conditions, including failure to pay charges when due, storage of prohibited items, or unsafe conduct at the Storage Facility. In such cases we will give reasonable notice, except where immediate action is necessary for safety or legal reasons.
14. Events Beyond Our Control
We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These events may include but are not limited to adverse weather, road closures, transport disruptions, strikes, industrial action, fire, flood, accidents, or legal restrictions.
Where an event beyond our control occurs, we will take reasonable steps to minimise its impact and to resume normal services as soon as practicable. Time for performance will be extended by a period reasonably necessary to overcome the effects of such events.
15. Data Protection and Confidentiality
We will handle any personal data you provide in connection with the Services in accordance with applicable data protection laws. We will use your information to manage your booking, provide the Services, process payments, and communicate with you about your account.
We will not sell your personal data to third parties. We may share information with insurers, service partners or regulators where necessary to provide the Services, comply with legal obligations, or protect our legitimate interests, always in accordance with applicable law.
16. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the Services, you should raise your concerns with us as soon as possible so that we have the opportunity to investigate and, where appropriate, put matters right.
We will aim to respond to complaints within a reasonable timeframe and will act fairly in assessing any claim. You agree to provide us with any relevant information, documentation or photographs to help us consider your complaint.
17. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice, or our operational requirements. The version in force at the time your Contract is formed will apply to that Contract, unless a change is required by law or you agree to a revised version.
Where ongoing storage is provided, we may give you reasonable notice of changes that materially affect your rights or obligations. Continued use of the Services after the notice period will constitute acceptance of the updated terms.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services, subject to any rights you may have as a consumer to bring proceedings in another jurisdiction where permitted by law.
By confirming your booking or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
